Designing for consult rooms
A private consult room can offer a more patient-centric, educational experience.
Treatment and financial discussions that occur in a safe and private environment build trust and encourage patients to openly communicate. Greater treatment acceptance translates into better care and business outcomes.
Patients may feel uncomfortable discussing aspects of treatment at the front desk. A private consult room can offer a more patient-centric, educational experience.
There are several design considerations for designing staff rooms:
- Consult Rooms should be designed to “turn down the emotional temperature” on the patient-provider conversation by emphasizing home-like furnishings, offering lower lighting levels and home-like design cues.
- Offer comfortable ergonomic seating options and display technology that permit an effective sharing of information and dialogue and offers a safe harbor for patients and their families to interact with their doctor. This room lets the physician take sensitive conversations outside the clinical feel of the exam room.
- Space should permit multiple doctors to be present during a patient consultation, either face to face or in a virtual meeting.
“You may not be able to describe it, but you know it when you feel it, that feeling of home that soothes and secures. It’s restorative, welcoming and comforting. When we design around human-centered factors, stress is reduced and environments feel calmer.”
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